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Online Registration

Solution Scientist

Selecting the Right PROBLEM (Part I) Consider looking for a solution to the WRONG problem.  What a waste of time and effort!  When we understand the problem, the solution presents itself   After this training, participants will be better able to: · Recognize key actions and underlying issues and problems · Utilize Ishikawa Dia. , the Pareto Principle, Reinforcing Loops, and Systemic Thinking to understand problems, etc. · Frame problem through statements that lead to effective solutions.   Time: 8:30 AM— Noon  Location: Atrium Training Room Date:  October 18, 2011 Facilitated by: Bill Martin

Selecting the Right SOLUTION (Part II) Finding the RIGHT problem is half the battle, without the RIGHT solution, you risk not solving the problem in the end.   After this training, participants will be better able to: · 1. Incorporate other resources or people to produce innovative solutions · 2. Make a systematic comparison of two or more alternatives · 3. Theorize which alternatives will have best impact on solving problem · 4. Develop an action plan for success   Time: 8:30 AM —Noon  Location: Atrium Training Room Date: November 10, 2011 Facilitated by: Bill Martin

Clear Concise Communication Misunderstood communication is the leading cause of misunderstandings (9 out of 10 dentists agree).  Taking a small amount of time to formulate effective communiqués will increase productivity and help build good relationships.   After this training, participants will be better able to: · Compose logical writing outlines; · Use classic structure to create succinct, clear, and comprehensive reports and correspondence; · Develop an active voice and style in writing; · Develop an understanding about how to write to a variety of audiences   Time: 8:30—Noon  Location: Atrium Training Room Date:  March 22, 2012 Facilitated by: Wes Ervin

Getting Processes Under Control There must be a better, faster, or cheaper way to do whatever it is you’re doing, if only you could take the time and really look at your processes. Special tools can help you describe, analyze, and evaluate the work you do.   After this training, participants will be better able to: · Identify and use process management tools (flowcharts, fishbone, etc.) · Identify ways to speed up or require less resource from processes. · Goal setting to increase improvements   Time: 9 AM—11:30 AM      Location: Atrium Training Room Date:  April 25, 2012 Facilitated by: Gary Engel